Frequently Asked Questions
Everything you need to know about our sterling silver collections.
What quality of silver do you use in your jewelry?
All Silver by Mail pieces are crafted from genuine 925 Sterling Silver. Most of our items are hallmarked in accordance with the 1973 Hallmarking Act to guarantee purity and quality.
How long does shipping take and how much does it cost?
We offer standard and express delivery options. Standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Shipping is free on all orders over $75.
Can I return an item if I change my mind?
Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange. Please note that for hygiene reasons, earrings cannot be returned.
How should I care for my silver jewelry?
To maintain the shine of your jewelry, we recommend polishing it regularly with a soft silver polishing cloth. Avoid contact with harsh chemicals, perfumes, and hairsprays, and store your pieces in a cool, dry place.
Do you offer gift wrapping services?
Absolutely. Every order arrives in our signature Silver by Mail presentation box. During checkout, you can also opt for premium gift wrapping and include a personalized gift message.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal and interest-free installment options through Klarna.